Terms and Conditions

Dear Mr. / Ms.:

If after receiving the engraving, it were not of your compliance, you have a week in which you can replace it for some other equivalent in price, or if you so wish, return it. If any of these options, please follow these three simple steps.
1 .- Wrap as received the engraving, gently, the same protections and as possible, in the same package, please always consider that it is a fragile artwork.
2 .- Send it to us with prepaid by You.
3 .- If you prefer a refund (once we have received the package and found the correct state of the goods) send us an email with an account number where you want to receive the income.

In any event and prior to shipping, please read the notes
below highlighted.

Thank you very much.

 
NOTES:

1 .- The change for another engraving (after verifying that the first, we have received in perfect condition) will only be possible to do just once, upon written communication by mail from you.
The new shipment will be made with the freight charge, and regardless of destination, either Spain or elsewhere.


2 .- After the return of the engraving, and its reception in our facilities, revenues or repayments on your account will be made only after verifying that the content is in perfect condition.


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